We Are Here 24/7 — Let's Talk
Whether you have a question about your account, a bonus query, or a withdrawal concern — our support team replies fast, in English and Tagalog.
Choose Your Preferred Channel
All channels connect you to real people — no bots, no phone trees.
Live Chat
The fastest way to reach us. Click the chat bubble at the bottom right of any page and you'll be connected in under 60 seconds.
Fastest — Under 60 SecondsEmail Support
For detailed inquiries, account documentation, or formal dispute resolution. We reply to every email within 4 hours.
Within 4 HoursContact Form
Use the form on this page to send your query directly to the right team. Include as much detail as possible so we can help you faster.
Detailed QueriesAvailable 24/7, including holidays
Detailed written responses
Routed to the right team
Send Us a Message
Fill in the form below and we'll get back to you within 4 hours.
Help Us Help You Faster
The more detail you provide upfront, the faster we can resolve your issue — no back-and-forth needed.
Deposit / Withdrawal
Include the transaction amount, payment method (e.g. GCash), transaction reference number, and the date it was made.
Bonus Issues
Mention the bonus name, when you claimed it, and your current wagering progress. Screenshots help us verify quickly.
Account Access
Provide your registered email address and username. Have your ID ready — KYC queries require identity verification.
Technical Problems
Tell us the game name, your device and browser, what happened, and whether it occurred more than once. A screenshot is ideal.
Common Support Questions
Check here before contacting us — you might find your answer instantly.
How do I reset my VIPScatter password?
Click Login, then select Forgot Password. Enter your registered email and we'll send a reset link within 2 minutes. Check your spam folder if it doesn't arrive. If you no longer have access to your email, contact support via live chat with your username and a copy of your ID.
My deposit was deducted from GCash but not credited to my account — what do I do?
This usually resolves within 30 minutes. If it hasn't, contact support with your GCash transaction reference number (starting with "TP"), the amount, and the exact time of transfer. We'll trace the payment and credit it manually if confirmed successful on the network side.
How long do withdrawals take?
Standard withdrawals are processed within 24 hours. GCash and Maya withdrawals typically arrive within 1–3 hours after processing. Crypto withdrawals are instant once confirmed. VIP members enjoy priority processing, often within a few hours regardless of method.
I haven't received my welcome bonus — how do I claim it?
The welcome bonus is automatically applied after you make your first qualifying deposit. If it hasn't appeared within 10 minutes of your deposit, contact live chat with your username and deposit amount. Some bonuses require a promo code — check the Promotions page to confirm.
How do I verify my account (KYC)?
Go to your account settings and select Verify Account. Upload a government-issued ID (passport, driver's licence, or national ID) and proof of address. Verification is completed within 24 hours on business days. You can continue playing during this time, but withdrawals above the unverified limit require completion first.
Can I set deposit limits or self-exclude for responsible gaming?
Yes. Under Account Settings → Responsible Gaming, you can set daily, weekly, or monthly deposit limits, activate cooling-off periods, or request full self-exclusion. These changes take effect immediately and are irreversible for the chosen duration. If you need urgent help, contact support any time via live chat.